Start a conversation

Problems and Errors

Here is help if your book has not arrived or has printing issues

  • My order hasn't arrived, what should I do?

    You haven't received you printed memories?  Remember, our books are printed specially for YOU - truly lovely things take more time   . All estimated delivery times exclude weekends and Bank Holidays. ...

  • Why are my photos darker than on my screen?

    Please note that, once printed, a photo will always be a little darker than when you see it on a back-lit screen. Images may appear lighter on screen as most modern monitors have a backlight; a backli...

  • My order is damaged or has a printing mistake?

    We are very sorry that you received an order that you are not fully satisfied with. In order to solve the issue as fast as possible, we kindly ask you to send us the following info to support@journiap...