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Problems and Errors

Here is help if your book has not arrived or has printing issues

  • My order hasn't arrived, what should I do?

    You haven't received you printed memories?  Remember, our books are printed specially for you - truly lovely things take more time. All estimated delivery times exclude weekends and Bank Holidays. Pos...

  • When do customs duties for Swiss orders apply?

    If you are one of our Swiss users, your orders may apply to customs duties. More information about the regulations concerning this topic can be found in the following. Customs duties may apply in two ...

  • Why are my photos darker than on my screen?

    Please note that, once printed, a photo will always be a little darker than when you see it on a back-lit screen. Images may appear lighter on screen as most modern monitors have a backlight; a backli...

  • My order is damaged or has a printing mistake?

    We apologise that you received an unsatisfying order.  Please email us at photobook@journiapp.com as soon as you received the order. To help us fix the issue, please send us your order number and have...