Start a conversation

How can I delete my account?

If there's anything we could help you with, an issue, a feature that you can't find, questions, etc. let us know, we'd really appreciate your feedback   . If you still think deleting your account is the best option, follow these steps:

  1. Please open https://www.journiapp.com inside a web browser on your computer or tablet - it doesn't work on your mobile phone!
  2. Login with your email and password
  3. Click on your account name in the top right navigation bar
  4. Click on "Settings"
  5. Scroll down until you see the section "Delete my account" & click the button "Delete". 
  6.    


! Please Note:

  • Account with premium subscriptions
    Before you delete your account, please make sure your premium subscription has been cancelled (in case you have a running subscription). You can cancel the subscription in the App Store or the Google Play Store.
  • Uninstalling the app doesn't do the job
    Uninstalling the app will NOT automatically delete your account or stop your subscription.
  • No option to restore data
    Please, be aware that once your account and data was deleted, we do not have the option to restore your account and data. Both are permanently deleted.


But before you leave us, we'd appreciate if you can drop us a short email - Maybe we can help, but for sure it will help us to build a better app.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Betty Baker

  2. Posted
  3. Updated

Comments