Start a conversation

How can I cancel my order?

Have you made a mistake in your order or you want to add even more pictures into your Journi Product?

You can cancel your order in a time span of 4 hours after you have ordered*  😉

Here is a step by step tutorial how to do that:



1) Go to your Shop Tab in the Journi  App

2) Scroll down to your orders and click the cancel button. If it doesn't show up as the first one click "See all" to see all your orders.

3) Enter a reason for the cancellation and hit "Request cancellation". Then this pop-up will appear.


*For now this only works on iOS devices.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Betty Baker

  2. Posted
  3. Updated

Comments